PRACTICE CHARTER

THIS MEDICAL PRACTICE AIMS TO PROVIDE A HIGH QUALITY SERVICE WHERE,

AS A PATIENT YOU: 

• are treated courteously at all times;

• are given an appointment on the day of  request if your need is urgent;

• can expect to be given a routine appointment within 48 hours of request;

• are seen within 30 minutes of your appointment, or be given an explanation about the delay;

• can speak to any member of staff in private if you ask to do so;

• have your medical information held at the surgery treated in confidence;

• are given a full explanation about your treatment; and

• can ask the receptionist to arrange for you to speak to the doctor or nurse directly if you need to.

AS A PATIENT OF THIS PRACTICE WE ASK THAT YOU HELP US GIVE YOU A QUALITY SERVICE BY:

• treating staff politely;

• only asking for an urgent appointment if you need one;

• arriving on time for your appointment;

• cancelling your appointment if you are unable to attend;

• ringing, whenever possible, before 10 am, if you or a member of  your family think a home visit may be necessary;

• only asking for a visit outside surgery hours in an emergency;

• letting the practice manager know if you are unhappy with any of the services we offer, and

• talking to the doctor if you are unhappy about your treatment.

This charter is issued by Shropshire Health and the Community Health Council in recognition of the standards offered by this practice.